The shop of Groupe Express Roularta has a new look. We now offer a completely new website full of clever ideas … This is a thoughtful selection of websites to make your life easier and more beautiful.

Of course, you also find the books in which the Group is editor or co-editor and back issues of some of its magazines.

Our customer service is at your disposal from Monday to Friday from 8.30 to 18.00 at 01.55.56.71.45. You can also contact us by email:coteperso@groupe-gli.com or mail: Side Character Shop, 22 Rue René Boulanger, 75472 Paris Cedex 10.

This customer service is competent in all matters concerning subscriptions writing or advertising.

For these subjects, please go through the pages of contacts of each of the websites of magazines Group.

For individual queries, please visit our websites and contact us there, such as at KitchenReviewsDirect.com.

1. I wish to dissociate the billing address and the delivery address (gift delivery in a secondary residence, etc …)

We note that you can go on the internet a different delivery address than the billing address. Also, you must meet the two executives address and check different delivery address. In addition, the field order for the delivery address to third parties is from the top down: name, address, postal code, and city (name and surname should appear in front of your field address). Finally, we inform you that while validating our site tells you if there are missing elements.

2. I do not wish to pay by credit card online, how?

You can also pay by check. Just send us free mail references denominated items you wish to order and the amount of postage to the following address: Side Character Shop, 22 Rue René Boulanger, 75472 Paris Cedex 10.

Our customer service is at your disposal from Monday to Friday from 8.30 to 18.00 at 01.55.56.71.45. You can also contact us by email:coteperso@groupe-gli.com or mail: Side Character Shop, 22 Rue René Boulanger, 75472 Paris Cedex 10.

3. The parcel was damaged during transport, I would have immediately alerted and have returned. When will I receive my order ? When will I be reimbursed?

We, upon receipt of your letter, asked our services to send you again your article. However, achieving this shipment unfortunately requires a period of about 2 to 3 weeks, we thank you for the kindness of your patience. The compensation cost of return is made on presentation of proof of the post.

4. How to order on your website?

You must fill your cart by clicking on the items that interest you, then confirm and validate by entering your details .You now have access to credit card payment. After confirmation, an order summary will appear. An order confirmation email will then be sent to the email informed at registration

5. I ordered an order and have received nothing

We must alert us by e-mail, letter, phone. We will ensure with the postal delivery services.

6. I forgot my password, how do?

If you have forgotten your password, you must go to the My Account. In terms of identification, if you are already a client side Character (Short-List), click on “Forgot Password” and let it guide you.

7. Do you have a shop where I could see and buy your items?

We do not store, we are only in the mail, but you can call us for more information on objects (voir.2).

8. I do not live in France, can I order?

We accept many countries. When creating your account on the site, a residence of country list will be offered. If your country is not listed, it means that we do not do delivery in the country.

9. Do you do repairs on items under warranty, or when the guarantee is exceeded?

Our articles are guaranteed by the “manufacturer’s warranty” and we make no atonement for our products, even when they are still under warranty. However, we proceed to trade when a device is defective.

10. I sent the controlled object and have not received a credit / refund / exchange?

The general conditions of sale are at the bottom of our website. The credit, refund and exchange are issued after review of the product, or between three weeks and a month after our return service has received your package.

We remain at your disposal for further information and thank you for your trust.